Returns & Exchange Policy

We accept returns within 7 days of delivery for standard products. Custom, bespoke, or sale items are non-returnable.

Items must be returned in original, unused condition with all original packaging. Rugs that have been laid on the floor or show signs of use cannot be returned.

Contact us via WhatsApp or email within 7 days of delivery. Include your order number, photos of the item, and reason for return. We will provide return shipping instructions.

Approved refunds are processed within 5–7 business days of receiving the returned item. Refunds are credited to the original payment method.

We are happy to exchange items of equal or higher value. Please contact us to arrange an exchange.

If your item arrives damaged, contact us within 48 hours with photographic evidence. We will arrange a replacement or full refund at no additional cost.